Contact Us
We're here to help — from choosing a size to tracking a made-to-order dress.
Customer Service
· Email: sales@ledssiwe.shop
· Response time: within 24 business hours; urgent event-date questions are prioritized
· Phone: coming soon. Until then, email is the fastest way to reach our stylists.
· Service hours: Monday–Friday (US Eastern Time); emails received over the weekend are answered the next business day.
What to Include
To help us answer in one reply, please include:
· Order number (for existing orders)
· Dress name or link
· Your question or, for fit issues, photos with a measuring tape
· Your event date, if time-sensitive
Before You Email
Quick answers are available 24/7:
· [FAQ]
· [Size Chart & Measuring Guide]
· [Shipping & Delivery Policy]
Business Information
US Returns Address (authorized returns only):
LEDSSIWE
211 Baitz Ave
Buffalo, NY 14206
United States
Tel: +1 716-259-0035
(This is a returns-processing location, not our head office. Please do not send returns without email authorization.)
LEDSSIWE® — registered trademark in the United States.